Good customer service and long-term clientele go hand in hand. If your organization falls behind the competition in customer service, you could face significant penalties. Customers not only claimed that poor customer service experiences made them feel dissatisfied, upset, and angry, but they also said that 65 percent of them…

“The opposite of love is not hate, it’s indifference. The opposite of art is not ugliness, it’s indifference. The opposite of faith is not heresy, it’s indifference. And the opposite of life is not death, it’s indifference.” — Elie Wiesel We all have them. From time to time, we all…

You may have heard and applied project management in your daily work schedule, regardless of the types of jobs. To manage their teams, professionals worldwide use a variety of project management tools and practices. Similar to project management in many ways, work management is a word that has recently joined…

One of the most critical new managers’ challenges is faced when trying to manage employees. Out of which, the even more crucial aspect of the challenge is managing underperforming employees. Managers have to manage their teams and help them grow while keeping them motivated and engaged. To do this, managers…

Finally, you have been promoted to be a manager after years of hard work or maybe you have been given an offer to work as a manager at a new company. …

If you are a new manager, chances are that you are still trying to settle in a new role. When we take charge of a managerial position, it’s natural for us to get excited as well as anxious because there’s pressure to deliver. We want to prove ourselves in the…

There is no doubt that employers do everything possible to boost their employee engagement; whether it is spending countless hours or spending a great amount of money. But, despite all of this, they are not successful in engaging their employees. …

We are more than 50 days in the lockdown, and each day has made us realize how damaging the effects of the Coronavirus pandemic could be. The situation has caught every business by surprise, and like everyone else we are doing whatever we can to continue progressing forward. For me…

Why is it that some people are able to achieve great heights of success, while others simply end up leading average lives? What separates the winners from the mediocre performers? …